Client Testimonials

“Like most businesses without an expensive in-house IT department, we were regularly sidelined by pesky computer problems and business-crippling down time on our network. We replaced our previous outsourced I.T. firm because of slow response time, network instability, and creeping out of pocket costs. TCS stepped right in and in short order re-engineered our network. Uptime is up to an all time high (99% last years!), flare ups are extinguished before they become fires, and our on-line client systems are more reliable, secure, and robust than the industry standard. And through TCS's Flat Fee I.T., we also contain our IT costs and have predictability in our monthly expenses. They handle the IT, which frees us up to focus on what we do best—improving the world of work by developing good executives into great leaders."

Rob Kaiser

Partner Kaplan DeVries

 “Our previous I.T. partner seemed unable to stabilize our network resulting in continual problems and excessive downtime for our users.  We interviewed multiple outsourced I.T. firms before we settled on TCS and we are still happy with our decision 3 years later.  We were spending almost double our current rate each Month and our network was very unstable.  TCS worked with us to solve the underlying instability problems and then put their skin in the game with the Flat Fee I.T. Network Maintenance Program.  TCS also provides meaningful value outside of our flat fee maintenance program, from both a tactical and strategic perspective.  We leverage their knowledge of our business by having them provide specific IT training to our office and field workforce.   And they are a valuable sounding board as we think about strategic IT issues in our ever-changing business.   Frank L. Blum is a company that prides itself on its integrity and ethics when dealing with customers and we have experienced these same character qualities in our interactions with TCS over the past 3 years.”

Bill Ball

CFO

Frank L. Blum

"We have been partnering with TCS for more than 10 years when they approached us about their Flat Fee I.T. Network Support program. We looked at the previous few years of IT spending and realized that for a small difference in price TCS was accepting a huge responsibility to maintain, secure and support our network.  Compared to what we would spend for an employee or even half an employee this was a bargain.  We have been on the program for a little over a year and we are very pleased with the results.  Zero unscheduled downtime allows us to focus on custom injection molding and not worry about the security, stability and reliability of our network.   

 Pam Ward

VP

Technical Precision Plastics

  Backup And Disaster Recovery Testimonials

"Our server closet is out of the way, and it is easy to forget to change the backup tape daily.  It gives me real peace of mind to know that we are getting an encrypted off-site backup every night and a local backup at noon and midnight.  The serious consequences of missing even one day of information are astronomical, and with TCS involved, I never have to worry about it.

 Paula Nelson

Practice Administrator

Carolina Neurosurgery

 “One of our users had accidently deleted their e-mail and calendar.  It was nice to be able to call TCS and have them connect remotely and find the data and restore it.  No tapes to load or get back from the safe deposit box.  Our most critical application deals with patient care and it is comforting to me to know that this application and data is being backed up to this device every 15 minutes throughout the day and then being sent off-site each night so we are protected in case of a major disaster. 

Scott Toth

CFO

Pennybyrn at Maryfield 

 My I.T. guy was going to have to reinstall our Exchange e-mail server unless we could recover a file that had become corrupted on our e-mail server.  Because we have the backup and disaster recovery server in place the process took about 15 minutes and saved us more than $500 that a reinstall of Exchange would have cost and that’s not accounting for the 3-5 hours that our mail server would have been down during the reinstall process”

 April Auman

Practice Administrator Prompt Med

  General Testimonials

   "I want to thank you for the outstanding job your company did on our recent server installation project.  We replaced all of our servers, so we naturally expected considerable down time, but all of our critical applications were up and running the next day, with some actually back up the same day.  The minor issues we did have were expected and quickly resolved.  Your staff's dedication to our project was amazing.  It was the best transition I have ever experienced in my many years in the I.T. field.  It is truly a testament to your staff's superb planning and preparation.  We would happlily recommend TCS to anyone and look forward to a continued relationship with your company."

 Dawn

 Information Technology Manager

   “On behalf of our firm I want to thank you for the outstanding job your company has done in providing us with Network Assistance.  The people you have working for your company have far exceeded all our expectations.  They have been available and willing to go the extra mile to get the job done.  We have been pleased with the attention given to our recently completed move.  We had very few problems and the problems we did have were resolved within a short time period.  I would highly recomend you to any company that was looking for Network assistance.

 Roger -

Agency Manager

 “As you know for the past year we have struggled with various server related issues on a daily basis.  Our previous outside resources were aware of the problem but seemed to be unable to correct it.  We were pleasantly surprised when your group corrected this problem in just a few hours.  It has now been more than three months without a single incident of this problem."

 Ben - CFO

   “Richard and I wanted to let you know how thankful we are to you and your staff for all you have done in getting us up and running in our new location.  When we decided to expand our business into a second location, we had no idea that the network linking the two offices would prove to be so difficult to setup - at least until TCS  came in.  We were at the end of our rope when we called you, and thought we might have a mess that was to big for ANYONE to repair, but TCS accepted the challenge and had us working within a very short period of time.  We especially appreciate that we have been informed from the beginning on what is being done, where the technician is in the process, and what to expect regarding downtime, etc.    You have a wonderful staff:  knowledgeable, friendly, courteous and professional.  We are happy to recommend TCS to anyone who needs network administration help."

 Mary -

Vice President

 “We are happy to have TCS as our consulting resource for information technology administration and solutions. TCS provides subject matter experts covering all our systems. Since we teamed with TCS we have implemented new email, anti-virus, security, and remote access applications in record time while maintaining legacy systems. TCS provides professional consultants that understand technology and its relationship to business needs. These professionals have proven their commitment to clients during any time of crisis and are a necessary part of an IT manager’s team.”

 Deron -

MIS Administrator