Real Time Reporting and why it is important:
Some IT service providers make promises about how they are managing your network and working hard to protect you, and yet they don’t have a way to report back to you on what they are doing and if it is proving to be effective. At TCS one of our core principal’s is integrity and we think that being accountable to our clients demonstrates integrity. We are not saying that we are perfect or that we never make mistakes but we do want to demonstrate to you on a consistent basis that we are being transparent and showing our work. Sometimes that work looks like an A+ and other times it might look like a lower score but either way we want you to be aware.
Every Month we send an executive summary to our clients scoring us on how we have done with managing their network. An example of that report can be seen by clicking on the link above. We show you things like disk drive capacity, patches installed, network availability, backups run vs. backups completed successfully.
TCS clients have the ability to connect to our portal and run reports on the status of their open tickets in our system, recently closed tickets and they can even search a knowledgebase of their prior tickets in the event that a similar problem appears and they want to look up how it was fixed.
TCS wants you to know that we are doing what we say were are and we have the reports to prove it.
The tools we run allow us to provide you with up-to-date inventory reports of the equipment on your network, software programs installed along with the version plus much more.
If you think this kind of reporting and accountability is lacking with your current IT firm and it is something that you would like to have, call us today. 336-632-0860