Do you have an emergency outside of regular business hours?
Please note: Our response time guarantees do not include 11:00 PM to 7:00 AM.
If you have an emergency support requirement outside of regular business hours, please call 336-632-0860 and choose option 7 for after-hours assistance. You will be prompted by a second message confirming that you wish to initiate an after-hours emergency service ticket. You will be reminded that after-hours charges will apply. After the greeting, please leave a message with the following details:
- Your name
- The company name
- A telephone number where you can be reached
Our on-call person will be paged in less than 10 minutes; they will retrieve your message and then call you back.