Submit a Ticket

Total Computer Solutions

TCS Service Request Form

Please provide all the information requested in this form! It allows us to respond quickly to a service request. * means this field is required
  • Best Telephone number to reach the person who is having the problem. So we can get more details or walk them through trying to correct the problem
  • Just in case we are unable to reach you at the other phone number.
  • Please add specific times
  • If it is your issue then input your name. If you are requesting service for another and we will need to contact them then please put there name here.
  • Please be detailed about your problem, particularly with anything that might have been added to your computer or changed about your computer in the recent past.
  • Due to high amounts of SPAM, we now have a CAPTCHA on our website. Thank you for understanding
  • This field is for validation purposes and should be left unchanged.

 

General Instructions if the form is not convenient

Do you need to submit a service ticket during regular business hours?

Regular business hours are Monday-Friday from 8 a.m. to 5 p.m. If you need help during those hours, please follow the instructions below. We’ll get you up and running.

1. Please reboot your PC.

2. Send an e-mail to help@tcsusa.com with the following details

  • Your name and a phone number
  • Description of the problem that you are having
  • Length of time you have been having the problem
  • Number of people impacted by the problem
  • Is the problem preventing you from meeting a deadline

3. If the matter is urgent or you are unable to send e-mail, please call 336-632-0860. Our service coordinator can create or expedite your ticket.

4. Review the status of your existing ticket, go to https://connect.tcsusa.com/support, log in with your e-mail address, and password01. Please change this password the first time you log in.

Do you have an emergency outside of regular business hours?

Please note: Our response time guarantees do not include 11:00 PM to 7:00 AM.

If you have an emergency support requirement outside of regular business hours, please call 336-632-0860 and choose option 7 for after-hours assistance. You will be prompted by a second message confirming that you wish to initiate an after-hours emergency service ticket. You will be reminded that after-hours charges will apply. After the greeting, please leave a message with the following details:

  • Your name
  • The company name
  • A telephone number where you can be reached

Our on-call person will be paged in less than 10 minutes; they will retrieve your message and then call you back.