Submit a Service Ticket

Total Computer Solutions

TCS Service Request Form

Please provide all the information requested in this form! It allows us to respond quickly to a service request. * means this field is required
  • Best Telephone number to reach the person who is having the problem. So we can get more details or walk them through trying to correct the problem
  • Just in case we are unable to reach you at the other phone number.
  • Please add specific times
  • If it is your issue then input your name. If you are requesting service for another and we will need to contact them then please put there name here.
  • Please be detailed about your problem, particularly with anything that might have been added to your computer or changed about your computer in the recent past.
  • Accepted file types: jpg, gif, png, pdf.
    To attach a screen shot you will need to save it and then attach. If you prefer you can attach your screen shot to the auto reply that you will receive when you click "submit".
  • Due to high amounts of SPAM, we now have a CAPTCHA on our website. Thank you for understanding
  • This field is for validation purposes and should be left unchanged.

 

General Instructions if the form is not convenient

Do you need service during regular business hours?

Regular business hours are Monday-Friday from 8 a.m. to 5 p.m. If you need help during those hours, please follow the instructions below. We’ll get you up and running.

1. Please reboot your PC.

2. Send an e-mail to help@tcsusa.com with the following details

  • Your name and a phone number
  • Description of the problem that you are having
  • Length of time you have been having the problem
  • Number of people impacted by the problem
  • Is the problem preventing you from meeting a deadline

3. If the matter is urgent or you are unable to send e-mail, please call 336-632-0860. Our service coordinator can create or expedite your ticket.

4. Review the status of your existing ticket, go to https://connect.tcsusa.com/support, log in with your e-mail address, and password01. Please change this password the first time you log in.

Do you have an emergency outside of regular business hours?

Please note: Our response time guarantees do not include 11:00 PM to 7:00 AM.

If you have an emergency support requirement outside of regular business hours, please call 336-632-0860 and choose option 7 for after-hours assistance. You will be prompted by a second message confirming that you wish to initiate an after-hours emergency service ticket. You will be reminded that after-hours charges will apply. After the greeting, please leave a message with the following details:

  • Your name
  • The company name
  • A telephone number where you can be reached

Our on-call person will be paged in less than 10 minutes; they will retrieve your message and then call you back.