Overview
As a Grade 1 Entry Level Technical Analyst for TCS, you will focus on being a client advocate and providing a unique balance of client focus along with technical expertise. You always make exceptional client service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent effective communication skills. You have a great sense of pride and integrity in your work and strive to always contribute to the overall success of the team. You are comfortable being held accountable in a team-oriented environment. You see opportunities for continuous process improvement and confidently bring your ideas to the table. You are driven to face challenges head on with a sense of urgency and humility to follow through to reach resolutions.
Requirements:
- Provide each client with “Exceptional Service”
- Provide “Exceptional Service” by meeting Service Level Agreements (SLA’s)
- Strive to meet and\or exceed company goals
- Ability to grasp technical concepts quickly and explain them to others
- Professional demeanor with a commitment to providing stellar client experiences and productive teamwork
- Must have a commitment to supporting clients’ success
- Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
- Strong work ethic and an extraordinary attention to detail
- Ability to work independently and effectively with a team
- Ability to communicate effectively with clients and all levels of the organization
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Self-motivated, with high learning aptitude, and initiative
- Ability to cope with stressful situations and maintain a calm and professional demeanor
- Passion to learn new systems and networks
- Continuous relationship building with clients
Essential Duties and Responsibilities
Include the following, but are not limited to:
- Update\Install client proprietary software on workstations following best practices of TCS
- Set up client hardware to meet their satisfaction; workstations\laptops\cell phones
- Pick up computer parts as needed from a local provider
- Assist another team members
- Inventory
- Critically think through and troubleshoot computer issues
- Basic printer\copier\scanner troubleshooting
Minimum Requirements
- Associates Degree or equivalent in Information Technology and\or technical certification(s)
- Proficiency in most Microsoft Products (Word, Excel, Outlook, Windows 10, etc.)