Managed Service Provider Services for Your Business

Ensure seamless operations and robust security with our comprehensive suite of managed IT services. We provide proactive solutions to keep your business running smoothly.

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Cybersecurity Risks and Technology Disruptions Slow Down Your Business

Ongoing Maintenance

We perform essential daily tasks and update software to guarantee the long-term health of your network. Our proactive maintenance approach predicts and prevents equipment failure, minimizing downtime. We secure your network against cyber threats with up-to-date software patches and security updates, and provide preventative server and workstation/PC maintenance.

24/7 Monitoring

Continuous monitoring ensures that problems are identified and addressed promptly. We use best-in-class monitoring tools for computers, servers, and networks. We offer remote access (with permission) to resolve issues efficiently.

Network Integration

We create a unified and stable platform by integrating diverse software and hardware solutions. Our qualified technical analysts ensure consistent support and optimal functionality. We offer server design and configuration (cloud-based and local), security compliance and stability monitoring, LAN and WAN design, configuration, purchasing, installation, and preventative maintenance for all equipment.

Data Backup & Recovery: Protecting Your Critical Information

Offsite Backup Automation

We provide off-site backup automation. Frequent backups minimize data loss from crashes or infections. Secure backups, protected from ransomware, provide fast and easy restoration. Off-site backups can be virtualized for data recovery and seamless data retrieval.

Backup and Disaster Recovery Solutions

This comprehensive backup and disaster recovery service offers a robust solution to minimize server downtime and ensure data integrity. It includes a thorough systems assessment, a specialized backup and virtual server with near real-time backups and encrypted off-site storage, as well as 24/7 monitoring and management. This eliminates the burden of in-house backup solutions. The service provides disaster recovery through virtual server capabilities and bare metal restores to dissimilar hardware, with the option for a standby server and quick restoration of files, folders, or entire drives by a dedicated technical team. Notably, the backups are immutable snapshots, meaning that the copies cannot be altered, deleted, or overwritten after they are created.

Total Computer Solutions utilizes a cutting-edge backup and disaster recovery solution that distinguishes itself with its innovative, chain-free, image-based backup technology. Unlike traditional methods, it ensures each recovery point is a complete and independent image, making them instantly verifiable and bootable. This unique approach significantly enhances storage efficiency, bolsters reliability, and most importantly, dramatically accelerates the recovery process, minimizing downtime and ensuring business continuity.

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IT Consulting & Strategy: Guiding Your Technological Future

Security Assessment Quiz

We provide thorough system assessments and design solutions to reduce these issues. Even if you believe your network is secure, hidden vulnerabilities may still be present. While we’re developing a new, comprehensive assessment tool, our expert team is ready to provide immediate support and answer your questions. Reach out now for a consultation and take proactive steps to secure your environment.

Cloud Services: Leveraging the Power of the Cloud

Email Migration

We conduct initial assessments to determine the benefits of migrating to cloud-based email. We utilize the latest technology to migrate your users and their emails with minimal disruption.

Cloud Infrastructure

Cloud infrastructure, by moving servers to a data center, offers improved redundancy, performance, and ROI compared to on-premise setups, especially for growing businesses or those with aging servers. It allows organizations to outsource IT needs for a predictable cost, providing reliability that is often unaffordable on-site. A robust cloud infrastructure, such as Azure, provides the fundamental framework for numerous digital services, enabling organizations to leverage the cloud for diverse operational requirements.

Cloud Consulting

Cloud migration offers significant benefits for businesses with high-speed internet and remote access needs, including reduced hardware costs, minimized downtime, predictable IT spending, remote data access, proactive problem detection, and automated security updates.

Cloud Migration

With years of cloud migration experience, Total Computer Solutions (TCS) helps businesses determine cloud suitability, even for challenging applications, and offers ongoing server management. While not every application or client is a perfect fit, TCS leverages its expertise to assess and facilitate cloud transitions, highlighting key advantages such as reduced downtime, automatic server failover, and simplified management.

Essential Cybersecurity: Safeguarding Your Digital Assets

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Virtual Private Network (VPN)

A Virtual Private Network (VPN) secures network access by establishing encrypted connections over public networks, allowing remote users to access private networks as if they were directly connected.

VPN for Connecting Multiple Locations

For organizations with geographically dispersed offices or branches, a Virtual Private Network (VPN) provides a secure and cost-effective method to connect these multiple locations. By establishing encrypted tunnels over the public internet, a business VPN creates a private network infrastructure that allows seamless and secure communication and resource sharing between different sites. This eliminates the need for expensive dedicated leased lines, enabling efficient collaboration and data exchange as if all locations were on the same local network. This type of VPN ensures that sensitive business data transmitted between offices remains confidential and protected from unauthorized access.

VPN for Remote Access

A critical application of VPN technology is secure remote access for employees and authorized users who are not physically present within the organization’s network perimeter. By establishing an encrypted connection from their remote devices (laptops, tablets, smartphones) to the company’s VPN, users can securely access internal network resources, applications, and data as if they were directly connected in the office. This is essential for maintaining productivity and business continuity for remote workers, traveling employees, and telecommuters. The VPN ensures that all data transmitted between the remote user’s device and the corporate network is protected from eavesdropping and tampering, safeguarding sensitive information.

Workstation Security

We ensure that both in-office and remote workstations are secure with up-to-date patches and anti-malware software. We confirm that workstations receive security updates and that antivirus software functions correctly.

A comprehensive workstation security approach that combines continuous monitoring, AI-enhanced antivirus, proactive threat protection, employee security awareness training, monitored updates, monthly reporting, AI-enhanced endpoint detection and response with 24/7 human intervention, ransomware rollback capabilities, and endpoint isolation.
We accomplish all of this through a cloud-delivered security solution that acts as an initial defense against web-based threats by stopping malicious connections at the foundational level of internet lookups. It analyzes website addresses in real-time, blocking access to known harmful destinations, such as phishing sites and malware distributors, before a connection is ever established.

This protection extends to all types of internet traffic, not just web browsing. Additionally, the service allows organizations to manage and control access to online content by categorizing websites and enabling policies to block or allow specific categories. It also offers the flexibility to create custom lists of approved or restricted sites and enforce safe search settings. This combined approach of preemptively blocking threats and controlling content helps organizations secure their users and networks both on and off the corporate network.

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Help Desk & Technical Support: Reliable Assistance When You Need It

Local Live Help Desk

Between the hours of 8:00 a.m. and 5:00 p.m. ET, Monday through Friday, we offer live help via phone, email, or carrier pigeon.

Trackable support tickets

So you know when your help is received and where it is in the process.

Remote support (with permission)

We can log on and see your screen right from where you are, offering help when you call us and don’t know how to describe what you’re looking for. Seeing the problem fixes the problem quicker.

Service level agreement

Our standard response time is within an hour, and resolution is 4-8 hours. We want you to be back up and running as quickly as possible. Again, all according to our regular business hours.