What is 24×7 monitoring, and why do I need it?
Continuously monitoring your network is essential because if you can catch a problem. At the same time, it is small; you can potentially avoid having it escalate and create a much more significant problem that results in network and user downtime. A simple example is monitoring your server(s) available disk space. If the C drive of a server gets to full, it can cause the server to crash, and data will potentially be lost or corrupted. By setting threshold and monitoring to those limits, we can prevent many annoying problems from becoming more serious.
Similarly, by continually monitoring all of the computers on your network, we can know if a machine’s antivirus software is not updating correctly and take action to correct that before the device contracts a virus, which results again in lost data or user disruption. In contrast, the virus or malware is cleaned. No monitoring software is perfect. There is still the potential to have this kind of issue, but not having tools installed to monitor your devices is like driving without being able to see your dashboard and all the gauges.
TCS has partnered with the premier network, PC, and server monitoring tools on the market today. If your hard drives are getting full or if non-approved software gets installed on a PC or laptop. This same software allows us to remotely take over your machine (with permission) and correct a problem before it is even aware of it. Our system can page a member of our technical team if a critical use server goes down, and we will often correct the problem before you have even had time to pick up the phone and call.
24×7 monitoring provides you with peace of mind that an ever-vigilant network administrator is watching your network, and ensuring that things are operating smoothly.
For more information, an no-obligation consultation, call 336-804-8449, or fill out a form here to be contacted by one of our team members.